Service Hotline +86 400-068-7188
Service Hotline +86 400-068-7188
China Call Center Industry Indepth Research and Prospect Forecast Report, 2013-2017
A must-have for enterprise medium to long-term strategic planning
Without deep industry knowledge, it will be difficult to gain any return
English Version：USD7900
Including: Paper back + Electronic Copy + Invoice
Customer Hotline：+86 755 - 82925195 / 82925295
Free Hotline：+86 400-068-7188After-sales Hotline： +86 755-33013088
The Ministry of Commerce of the People's Republic of China designated Qianzhan Industrial Research Institute as the only "regional workstation for dealing with trade friction" in the Guangdong-Hong Kong-Macao Greater Bay Area
Customer Hotline：+86 755 - 82925195 / 82925295
Free Hotline：+86 400-068-7188
0755 - 82925195
400-068-7188
We are aware of that the content of our products have been stolen by some ones who changed the design and used it to deceive customers as it is their own products. Customers who are misled may experience no product received or an incomplete product.
Therefore, Qianzhan Industrial Research Institute encourage you to arrange an in-person visit to our company before you make the purchase.
Qianzhan has the sole copyright of all research reports. We have never had partnership or affiliated with any third party agent. Please recognize the"
"trademark when purchasing reports.To have better investment return or strategic outcomes, you must have a forward-looking vision. Qianzhan Industrial Research Institute - China's leading industry consulting institutions provide you with all the things you need in business!
* The table of contents and the rest of this report are originally created by Qianzhan. Without any prior written permission, it is prohibited to copy or reproduce in any way. To have better investment return or strategic outcomes, you must have a forward-looking vision!
Table of Contents
Content Summary
Chapter 1: Development Overview of China Call Center Industry
1.1 Definition and Format Overview of Call Center
1.1.1 Definition of Call Center
1.1.2 Classification of Call Center
1.1.3 Function of Call Center
1.1.4 Formats of Call Center
(1) Call Center Format
(2) Feature of Call Center
1.2 Development History Overview of Call Center
1.2.1 Development Process of Business
1.2.2 Development Process of Technology
1.3 Development Environment for Call Center
1.3.1 Policy Environment for Call Center
(1) Administration System for Call Center
(2) Laws and Regulations Related to Call Center
(3) Standard-making Status for Call Center
(4) Policy Environment Impact on the Industry
1.3.2 Economic Environment for Call Center
(1) Domestic and Foreign Economic Situation
1) Domestic Economic Situation
2) Foreign Economic Situation
(2) Development Status of Outsourcing Service Industry
1) Development Status of International Industry
2) Development Status of Domestic Development Status
(3) Development of Call Center and Regional Economy
(4) Transformation of Call Center and Economic Structure
(5) Economic Environment Impact on the Industry
1.3.3 Social Environment for Call Center
(1) Human Resource Supply for Call Center
(2) Communication Network Supply for Call Center
(3) Industrial Park Construction for Call Center
(4) Social Environment Impact on the Industry
1.3.4 Technology Environment for Call Center
(1) Technical Driving Factors of Call Center
(2) Technical Level and Features of Call Center
(3) Technical Trend and Prospects for Call Center
1.4 Call Center and Service Marketing
1.4.1 Service Marketing Features and Impact
(1) Service Marketing Features
(2) Service Impact on Marketing Organization
1.4.2 Generation and Development of CRM
(1) Generation Background of CRM
(2) Development Features of CRM
(3) Operation Model for CRM
1) Customer Behavior Research-led Model
2) Market Information-led Model
3) Marketing Process-led Model
4) Maintenance and Service-led Model
5) Project Implementation-led Model
1.4.3 Call Center and CRM
(1) Relation between Call Center and CRM
(2) Integration Trend for Call Center and CRM
1.5 Research Institutions and Methods for the Report
1.5.1 Introduction to Research Institutions
1.5.2 Overview of Research Methods
Chapter 2: Development and Experiential Learning from Foreign Call Center Industries
2.1 Distribution and Size of Global Call Centers
2.1.1 Origin and Development of Global Call Center
2.1.2 Distribution of Global Call Center
2.1.3 Size of Global Call Center
(1) Total TSR (Telephone Service Representative)
(2) Total Investments
(3) Output Value of Service Market
2.2 Call Center Industry in Key Regions
2.2.1 North America Call Center Market
(1) US Call Center Market
1) Overview of US Call Center Market
2) Size of US Call Center Market
(2) Canada Call Center Market
1) Overview of Canada Call Center Market
2) Size of Canada Call Center Market
2.2.2 Europe Call Center Market
(1) Overview of Europe Call Center Market
(2) Size of Europe Call Center Market
(3) Major Call Center Markets in Europe
1) UK Call Center Market
2) France Call Center Market
2.2.3 Japan Call Center Market
(1) Overview of Japan Call Center Market
(2) Size of Japan Call Center Market
2.2.4 India Call Center Market
(1) Development Background of India Call Center Market
(2) Development Size of India Call Center Market
(3) Development Advantage of India Call Center Market
(4) Development Trend for India Call Center Market
(5) Experiential Learning from
2.2.5 Australia Call Center Market
2.2.6 Africa Call Center Market
2.2.7 Latin America Call Center Market
2.3 Operation of Global Leading Call Centers
2.3.1 Leading Call Centers in US
(1) Avaya
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(2) Sitel
1) Development Overview
2) Business Scale
3) Model Reference
(3) Sykes
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(4) Convergys
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(5) Stream
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
(6) Vision
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(7) I3 (Interactive Intelligence Inc.)
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
(8) Aspect
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(9) Verint Systems
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(10) AltiGen
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
2.3.2 Leading Call Centers in Europe
(1) Teleperformance
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(2) Arvato Systems
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
2.3.3 Leading Call Center Enterprises in Other Regions
(1) Transcosmos
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(2) SDS
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(3) eSOON China Corporation
1) Development Overview
2) Business Scale
3) Model Reference
4) Latest Trend
(4) PCCW (Pacific Century Cyber Works)
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(5) NICE Systems
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(6) Bellsystem24
1) Development Overview
2) Business Scale
3) Layout in China
4) Model Reference
5) Latest Trend
(7) eTelecare
1) Development Overview
2) Staff Scale
3) Layout in China
4) Model Reference
5) Latest Trend
2.4 Industry Trend and Prospect Forecast for Global Call Center
2.4.1 Development Trend for Call Center Industry
2.4.2 Prospect Forecast for Call Center Industry
Chapter 3: Industrial Chain Construction and Development Status of China Call Center Industry
3.1 Industrial Chain Construction and Integration of China Call Center Industry
3.1.1 Research on Call Center Industrial Chain Construction
(1) Explanation of Call Center Construction Process
1) Difficulties in Constructing Call Center
2) Construction Process of Call Center
3) Demand Viewed from the Perspective of Construction Process
(2) Constructing Call Center Industrial Chain
1) Industrial Chain Construction
2) Key Successful Factors
3.1.2 Subject Call Center Industrial Chain
(1) Consultancy
(2) Platform Provider
(3) Software Provider
(4) Integration and Service Provider
(5) Operation and Management Trainer
3.1.3 Exploration on Call Center Industrial Chain Integration
(1) Come up with A Concept of Serving “Customer’s Customer”
(2) Take “Industrial Chain” as Center for Industry
(3) Take Customer Demand as Core for Integration
3.2 Market Size of China Call Center Industry
3.2.1 Development Overview of China Call Center Industry
3.2.2 Development Features of China Call Center Industry
3.2.3 Development Size of China Call Center Industry
(1) Total Enterprises
(2) Total Investments
(3) Total TSR
(4) Sales Volume
(5) Employment Scale
3.2.4 Application of China Call Center Market
(1) Horizontal Market Application
(2) Vertical Market Application
3.3 Economic Benefit of China Call Center Industry
3.3.1 Cost of China Call Center Industry
(1) Cost Composition of Call Center Industry
(2) Analysis of Major Cost for Call Center
1) Human Resource Cost
2) Technical Platform Cost
3) Network Operation Cost
(3) Cost Optimization and Strategy for Call Center
3.3.2 Accounting for Cost Benefit in Call Center
(1) Marketing and Technical Support
(2) Customer Service and Internal Support
3.3.3 Construct Profit-based System for Call Center
(1) Profit Source of Profit-based System
(2) Key Construction Points for Profit-based System
1) Re-positioning Call Center Function
2) Re-assure Call Center Organization Structure
3) Re-design Call Center Operation System
4) Focus on Internal Coordination
3.3.4 Economic Benefit Promotion Strategies for Call Center
(1) Major Economic Benefit Promotion Strategies
(2) Experiential Learning from Benefit Promotion Abroad
(3) Operation Experience from Domestic Leading Enterprises
3.4 Competition of China Call Center Industry
3.4.1 Distribution Pattern of Call Center Industry
(1) Functional Distribution of Industrial Business
(2) Distribution of Manufacturers in the Industrial Chain
(3) Distribution of Call Centers
3.4.2 Competition Status of Call Center Industry
(1) Competition for Enterprises in the Current Industry
1) Competition in Vertical Market
2) Competition in Horizontal Market
(2) Potential Threats in Call Center Industry
(3) Bargaining Power of Call Center Industry
3.4.3 Acquisitions and Restructuring in Call Center Industry
(1) Overview of Industrial Acquisitions and Restructuring
(2) Tendency for Acquisitions and Restructuring
(3) Trend for Industrial Acquisitions and Restructuring
Chapter 4: China Call Center System and Market Segments
4.1 Call Center System and Survival & Development of Manufacturers
4.1.1 Call Center System Framework and Usage
(1) Framework of Call Center System
(2) Product Market within Call Center System
4.1.2 Survival Status of Call Center System Manufacturers
(1) Major Domestic Manufacturers
(2) Major Foreign Manufacturers
(3) Future Development Priorities for System Manufacturer
4.1.3 Development Trend for Call Center System Manufacturers
(1) Development Trend for PBX Platform Manufactures
(2) Development Trend for Software Manufactures
(3) Development Trend for Board Platform Manufactures
4.2 Major Call Center System Markets
4.2.1 Call Center Platform
(1) Market Status
(2) Usage Situation
(3) Competitive Landscape
(4) Development Trend
4.2.2 CTI Middleware
(1) Market Status
(2) Usage Situation
(3) Competitive Landscape
(4) Development Trend
4.2.3 ACD
(1) Market Status
(2) Competitive Landscape
(3) Development Trend
4.2.4 IVR
(1) Market Status
(2) Usage Situation
(3) Competitive Landscape
4.2.5 Other Product Markets
(1) Human Resource Management System Market
(2) Outbound Contact System Market
(3) Voice Recording Equipment Market
(4) Database Servicer Market
4.3 Call Center Overall Solution Market
4.3.1 Classification of Call Center Solution
(1) Call Center Based on Traditional PBX1
(2) Call Center Based on PC and Voice Card
(3) Call Center Based on IP Technology
4.3.2 Contrast for Advantages and Disadvantages of Different Solutions
4.3.3 Integrated Call Center Market
(1) Technical Advantages of Integrated Call Center
(2) Application Status of Integrated Call Center
1) Application Size of Integrated Call Center
2) Major Manufacturer of Integrated Call Center
3) Application Case of Integrated Call Center
(3) Integrated Call Center Trend and Prospects
Chapter 5: Analysis of In-house Call Center Market in China
5.1 Distribution of China In-house Call Center Industry
5.2 Market Size of China In-house Call Center
5.2.1 Call Center Market for Communication Industry
5.3 Development Status of Communication Call Center
5.3.1 Development Overview of Communication Industry
5.3.2 Development Overview of Communication Call Center
5.4 Size and Features of Communication Call Center
5.4.1 Market Size of Communication Call Center
5.4.2 Development Features of Communication Call Center
5.5 Different Telecom Operators’ Call Centers
5.5.1 Distribution of Call Centers in Telecom Industry
5.5.2 China Telecom Call Center
(1) Market Size
(2) Prospect Forecast
5.5.3 China Mobile Call Center
(1) Market Size
(2) Prospect Forecast
5.5.4 China Unicom Call Center
(1) Market Size
(2) Prospect Forecast
5.6 Telecom Call Center Trend and Prospects
5.6.1 Development Trend for Telecom Call Center
5.6.2 Prospect Forecasts for Telecom Call Center
(1) Call Center Market for Finance Industry
5.7 Market Overview of Finance Call Center
5.8 Size and Features of Finance Call Center
5.8.1 Market Size of Finance Call Center
5.8.2 Development Features of Finance Call Center
5.9 Analysis of Finance Call Center Market Segments
5.9.1 Call Center Market Banking Industry
(1) Development Overview and Features
(2) Market Size and Distribution
(3) Development Trend and Prospects
5.9.2 Call Center Market for Insurance Industry
(1) Development Overview and Features
(2) Market Size and Distribution
(3) Development Trend and Prospects
5.9.3 Call Center Market for Securities Industry
(1) Development Overview and Features
(2) Market Size and Distribution
(3) Development Trend and Prospects
5.9.4 Call Center Market for Fund Industry
(1) Development Overview and Features
(2) Market Size and Distribution
(3) Development Trend and Prospects
5.10 Finance Call Center Trend and Prospects
5.10.1 Finance Call Center Development Trend
5.10.2 Finance Call Center Prospect Forecast
(1) Call Center Market for Manufacturing Industry
5.11 Market Overview of Manufacturing Call Center
5.12 Size and Features of Manufacturing Call Center
5.12.1 Market Size of Manufacturing Call Center
5.12.2 Development Features of Manufacturing Call Center
5.13 Manufacturing Call Center Trend and Prospects
5.13.1 Development Trend for Manufacturing Call Center
5.13.2 Prospect Forecast for Manufacturing Call Center
(1) Call Center Market for Governmental and Public Affair Industry
5.14 Overview of Governmental and Public Affair Call Center
5.14.1 Call Center Overview
5.14.2 Call Center Status
5.15 Size and Features of Governmental and Public Affair Center
5.15.1 Market Size of Governmental and Public Affair Call Center
5.15.2 Development Features of Governmental and Public Affair Center
5.16 Key Market Segments of Governmental and Public Affair Call Center
5.16.1 Governmental System Call Center Market
5.16.2 Electricity System Call Center Market
5.16.3 Tap Water and Fuel Gas System Call Center Market
5.17 Governmental and Public Affair Call Center Trend and Prospects
5.17.1 Development Trend for Governmental and Public Affair Call Center
5.17.2 Prospect Forecast for Governmental and Public Affair Call Center
(1) Call Center Market for Retail and Logistics Industry
5.18 Overview of Retail and Logistics Call Center
5.18.1 Overview of Retail Call Center
5.18.2 Overview of Logistics Call Center
5.18.3 Overview of Post Service Call Center
5.19 Size and Features of Retail and Logistics Call Center
5.19.1 Market Size of Retail and Logistics Call Center
5.19.2 Development Features of Retail and Logistics Call Center
5.20 Key Market Segments of Retail and Logistics Call Center
5.20.1 Retail Call Center Market
5.20.2 Logistics Call Center Market
5.20.3 Post Service Call Center Market
5.21 Retail and Logistics Call Center Trend and Prospects
5.21.1 Development Trend for Retail and Logistics Call Center
5.21.2 Prospect Forecast for Retail and Logistics Call Center
(1) Call Center Market for IT and E-commerce Industry
5.22 Overview of IT and E-commerce Call Center
5.23 Size and Features of IT and E-commerce Call Center
5.23.1 Market Size of IT and E-commerce Call Center
5.23.2 Application of IT and E-commerce Call Center
(1) IT and E-commerce Call Center Trend and Prospects
5.24 Market Overview of Call Center for Other Industries
5.25 Market Size of Call Center for Other Industries
Chapter 6: Analysis of China Call Center Outsourcing and Other Markets
6.1 Call Center Outsourcing and Service Outsourcing Industry
6.1.1 Service Outsourcing Industry Market
(1) Definition and Classification of Service Outsourcing
(2) Global Service Outsourcing Market
(3) China Service Outsourcing Market
1) Overview of China Service Outsourcing Market
2) Size of Undertaking International Outsourcing Service
3) Size of Undertaking Domestic Outsourcing Service
(4) Market Segments of Outsourcing
1) ITO Market
2) BPO Market
3) KPO Market
(5) Outsourcing Development Impact on Call Center
6.1.2 Industrial Overview of Call Center Outsourcing
(1) Overview of Call Center Outsourcing
(2) Features and Advantages of Call Center Outsourcing
1) Features of Call Center Outsourcing
2) Advantages of Call Center Outsourcing
(3) Types of Call Center Business
1) Classification by Outsourcing Form
2) Classification by Outsourcing Property
3) Classification by Outsourcing Time
6.2 Operation Model and Industrial Chain for Call Center Outsourcing
6.2.1 Market Size of Global Call Center Outsourcing
(1) Market Size of Call Center Outsourcing
(2) Industry Position of Call Center Outsourcing
(3) Benefit of Call Center Outsourcing
(4) Regional Distribution of Call Center Outsourcing
6.2.2 Reference from Leading Call Center Outsourcing Model
(1) Classification of Foreign Call Center Business Model
(2) Overview of Major Call Center Models
(3) Reference from Leading Call Center Models
6.2.3 Industrial Chain of Call Center Outsourcing Model
(1) Industrial Chain of Call Center Outsourcing
(2) Value Chain of Call Center Outsourcing
(3) Value Added Explanation of Call Center Outsourcing
6.3 China Call Center Outsourcing Industry Market
6.3.1 Development Overview of Call Center Outsourcing
6.3.2 Development Features of Call Center Outsourcing
6.3.3 Market Size of Call Center Outsourcing
(1) Market Size of Call Center Outsourcing
(2) Competitive Landscape of Call Center Outsourcing
6.3.4 Regional Distribution of Call Center Outsourcing
(1) Regional Market Distribution
(2) Business Resource Distribution
6.3.5 Prospect Forecast for Call Center Outsourcing
(1) Driving and Obstructive Factors
(2) Analysis of Call Center Outsourcing Center
(3) “Twelfth Five-year” Market Prospect Forecast
6.4 Other Call Center Markets in China
6.4.1 Call Center Hosting Service Market
(1) Overview of Call Center Hosting Service
1) Concept of Call Center Hosting Service
2) Demand Background of Call Center Hosting Service
(2) Market Demand for Call Center Hosting Service
1) Market Size of Call Center Hosting Service
2) Competitive Landscape of Call Center Hosting Service
(3) Development Prospects for Call Center Hosting Service
6.4.2 Call Center Equipment Leasing Market
(1) Overview of Call Center Equipment Leasing
(2) Market Size of Call Center Equipment Leasing
(3) Development Prospects for Call Center Equipment Leasing
With Forward’s the long-term tracking and collecting market data of call center industry, we roundly and accurately analyze the structure system for you from the view of mastering the whole industry. This report will base on the macro condition of current call center industry, production and marketing condition, industry demand trend of auto industry, then detailed analyzes the current market capability, market scale, development speed and competitive landscape of China call center industry. Meanwhile, together with the comprehensive and detailed market data which is accumulated for years, Forward helps you to grasp the market and development trends of call center industry, so as to win advantages from competition!
A call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre. Besides, call center is named as technical support hot line, service hot line and contact hot line in some fields.
Started from 1997, China call center industry has experienced fast growth since the second half year of 2003 and benefited from great events like 2008 Olympic and 2010 Shanghai World Expo. Nowadays, domestic call center is with a considerable scale and characters of regional and industry distribution. By the end of 2010, China’s mainland call center industry has covered 56 industries; industry total seat numbers grow from 35,000 in 1998 to 524,000 in the end of 2010; investment scale develops from 3.52 billion Yuan in 1998 to 53.06 billion Yuan in 2010. In one word, the industry is on the fast development stage.
However, comparing with the foreign mature market, China call center industry is still on the stage of early investment and early development. Obviously, in terms of corporation amount the vast majority of the market is still small-and-medium-sized call centers operators. For the call center market there are several disadvantages: relatively small-sized call center and lacking of professional manager and technicist. Data shows that among the inter-provincial call center corporations there are 78% with less than one hundred employees while only 3% with more than one thousand employees. Thus, the present China call center industry lack of industry leader and not yet form the force which can guide the development of the market.
In the meantime, it is the economic growth trend in China to transform development pattern and develop environmental protection industry under the background of high-speed development of economic and society. Call center is one of the high-end service industries. As an environmental protection industry, call center with the characteristics as follow: low resource consumption, no pollutions like waste water and castoff, small investment scale but high return comparing with manufacturing (nearly all the sales revenue will turn into net added value). With the increasing pressure on employment in recent years, as a labor-intensive industry call center plays to an important role in absorbing the workforce and creating employment.
Employees’ language capability, expertise and skill are one of the core competitiveness for the call center as call center is a human and knowledge-intensive organization. Meanwhile, high-speed development of domestic market result in shortage and mobility of the talent, weakening the enterprises enthusiasm in human resources investment and training as well as influence the industry overall service level and high-level development. Besides, most corporations will pay much more attention to hardware and technology than management. Policy environment of laws and regulations still need to perfect. China call center is not only the limited traditional service hot line, but also marketing channel construction. With the intensifying market competition and increasing informatization demand, call center corporations are transforming from price war to service competition and model innovation. Three major driving forces--demand-side, supply-side and national environment--lead the industry into a fast development period.
With Forward’s the long-term tracking and collecting market data of call center industry, we roundly and accurately analyze the structure system for you from the view of mastering the whole industry. This report will base on the macro condition of current call center industry, production and marketing condition, industry demand trend of auto industry, then detailed analyzes the current market capability, market scale, development speed and competitive landscape of China call center industry. Meanwhile, together with the comprehensive and detailed market data which is accumulated for years, Forward helps you to grasp the market and development trends of call center industry, so as to win advantages from competition!
Here, we’d like to express our sincere gratitude to National Bureau of Statistics of China, International Information Institute, National Institute of the Ministry of Commerce, National Tsing Hua University Library, Institute of Market Economy of the State Council Development Research Center, and Beijing Qinghua Forward Market Research Center, etc. Thank you so much!
Notice: all the market data, especially the corporation list data in this report is only for business reference. Please don’t take the data for enterprise publicity. Thank you! Or Forward shall not take any responsibility for any consequences!
Qianzhan Business Information Co., Ltd. Industry Research Center
Research Team of Call Center Industry
The National Bureau of Statistics Foreign-related investigation Permission
National Innovation Company and Dual Software Certified Enterprise
The only DRC desginated Enterprise of the Industry Yearbook
National Ministry of Commerce designated Industrial Early Warning and Monitoring Workstation
Guangdong Province Enterprise of Observing Contract and Valuing Credit
Qianzhan is an industry consulting service provider with national innovation company qualification, independent research and development of industrial big data and Dual Software Certification.
Qianzhan is a consulting and research organization that has been engaged in business consulting for over 16 years in China.
Qianzhan is a consulting service provider with a team of nearly 300 industrial researchers and analysts.
Qianzhan is a consulting service provider with an in-house expert pool of 1200 experts.
Qianzhan is a research and consulting organization that have served 180000 clients and received over positive comments from 100000 of our clients.
Qianzhan is an industry research and consulting organization that has been designated by the highest authority, the DRC, to prepare the yearbook.
Qianzhan is an industry planning and consulting organization that adopts the internationally synchronized SCP scientific analysis model and the perfect industry chain research map to guide the business planning and consulting.
Qizhan is a consulting service organization that helps enterprises to solve the five aspects of industry research, planning, strategic design, capital operation and implementation.
Free Hotline：+86 400-068-7188
Customer Hotline：+86 755 - 82925195 / 82925295
Email Address：service@qianzhan.com
3rd Floor, FIYTA Building West, High Tech South Avenue 1, Nanshan District, Shenzhen, China
Location：Rm.1106, Building 1, Jiayu International Plaza, Songhu Road, Yangpu District,
Shanghai, China
Quality Assured
Offer a forward-looking vision to all of our customers.
Customer Service
We welcome any feedbacks and suggestions to make our customers 100% satisfied.
Qualification Certificates
Having more than 20 qualification certificates, including Innovation Company Certificate and Foreign-related investigation Permission etc.
Customers Testimonials
Thank you for recognizing our high quality products and professional, rigorous and sincere service.
